Retention
Turn one-time buyers into returning customers.
A returning customer buys more, costs less and brings others along. I design the full lifecycle so they stay and become more valuable over time.
Sound familiar?
- Many customers buy once and disappear.
- You send emails hardly anyone opens.
- You don't know why your customers leave.
- You pay for a CRM and only use it to send the newsletter.
What's included
- Customer lifecycle strategyActivation, engagement, retention and reactivation.
- SegmentationCustomers grouped by value and purchase frequency, with a message for each group.
- Retention and reactivation campaigns in your CRMEmail, push, in-app and WhatsApp, automated.
- LoyaltyPerks, tiers or community: a reason to come back.
- Repeat purchase and LTV measurementCohorts, churn and the value of each customer over time.